Known Device Specific Issues
Last Updated: February 24, 2026 | by Team Cerebellum | Tech Support
Before You Worry — Read This First
The Cerebellum Academy app works flawlessly on most devices. Whether you are streaming live sessions, watching recorded lectures, or solving QBank modules, our platform is engineered for reliable performance across thousands of Android and iOS devices.
However, a very small percentage of users may encounter video playback issues tied to their specific device hardware, software version, or manufacturer limitations. These are not bugs in the Cerebellum app — they are device-level constraints that even major platforms face on similar hardware.
Known Device-Specific Issues
Below is the compiled list of devices where specific video playback issues have been documented.
Issue | Platform | Device name |
|---|---|---|
Audio becomes distorted or out of sync when playback speed is increased beyond 1X | Android | Lenovo M11 |
Android | Samsung galaxy tab A9, Poco X3 | |
Video fails to load or crashes with an Error 2108 message. | Android | Xiaomi (Mi pad 6) |
Android | Redmi A 3 X | |
Android | Benco v91s plus | |
Video issue after playing video few minutes stuck | iOS | Ipad pro 4th gen |
Video issue (Error 2033) | Android | Xiaomi pad 6 |
Network issue | Android | Redmi pad pro 5g |
Video playing issue in russia | iOS | Ipad |
Users in Kazakhstan face network errors. When a VPN is used to bypass the issue, the app returns Error 2050, which is triggered by our security protocols detecting VPN-routed traffic | Android | Vivo X 70 Pro |
Video issue (Error 3) | iOS | Ipad 9th gen |
iOS | Ipad Pro | |
Video Issue (Error 6101) | Android | Samsung tab S6 lite |
Android | Xiaomi pad 6 | |
Android | Samsung galaxy tab A8 | |
Error 2073 | Android | Realme c53 |
Important Note
These issues are device-specific — a permanent resolution can only come from the device manufacturer through firmware or software updates. Our engineering team continuously monitors these issues and works to maximise compatibility, but some limitations are beyond what any app developer can control.
This page will be updated regularly as new issues are identified or resolved. If you are facing an issue not listed here, please reach out — Team Cerebellum is always here to help.
